TrueCafe. Friendly Internet Cafe Software. Documentation. Administrator. Customers

Administrator
    00. Quick Setup
    01. Terminals and Applications
    02. Rates
    03. Customers
    04. Tickets (Time Codes)
    05. Pre-Paid and Post-Paid Sessions
    06. Shifts
    07. Point-of-Sale, cash drawer
    08. Goods and Stock
    09. Instant Messenger (Chat)
    10. License Key Management
    11. Power Management
    12. Daily Report
    13. Sales Report
    14. Traffic Calculation and URL Log
    15. Point-of-Sale. Receipt
    16. Options

Client Program
Reports
Web Reports
Web Reports by Email
Printer Watcher
Web Access
NComputing and Terminal Server Support
Wi-Fi Hotspot Support (Wireless Billing)
Wi-Fi White List
PayPal and Credit Cards Support
Customize Wi-Fi Pages
Valve Steam
Bandwidth Management
Game Console Billing
Advertisement
Database Cleanup
Language Editor
Database Workshop

Customers

There are three types of customer accounts in TrueCafe:

1. Guest. This is a customer account which you can use for any customer.

2. Member. Any customer which has balance in your cyber cafe. You create member accounts manually.

3. Ticket (time code). Pre-generated account which can be sold to any customer. You generate a number of tickets for further use.

Customer account

Property	Meaning
Enabled	Whether this account can be used to login
Minutes	Amount of time left on the account
Balance	Amount of money left on the account
Credit	Maximum amount (negative) which a customer owes your cyber cafe (negative). When a customer balance exceeds credit amount, neither a session can be started nor an item can be sold to the customer.
Traffic/Max	Current/max amount of Internet traffic used
Rates	Pricing package. If assigned, the customer can't select another one when logging in. Read more about pricing
Payment	Pre-paid or post-paid method Read more
Colour box	Highlight a customer account in the customers list and the sessions list

Add time/money (top-up)

Select a customer in the list and click the "Top-up" button:

Enter time/money amount, select a payment method (cash, credit card):

Use the Promotion option to top-up an account without charging any real money. Promotion amounts are displayed in the reports separately.

Programs

Create a list of programs which a customer can start from TrueCafe Client. Use a customer pricing to select a program list for the corresponding customer type (main menu > Setup > Pricing > Pricing packages):

Security

Only a supervisor account (Adm) or a "User access administrator" can change user security settings.

Option	Meaning
Login	Can login into TrueCafe Administrator. Such users are highlighted by red in the customer list
Reports	Can login into TrueCafe Reports
User access administrator	Can change user security settings
Applications	Can configure terminal profiles and use "private" applications in TrueCafe Client
Terminal screenshot	View remote terminal screenshots
TrueCafe Client Management	Can close TrueCafe Client remotely
Max number of occupied terminals	How many terminals can be occupied using this account simultaneously
Inventory administrator	Configure inventory, add and remove items
Refunds	Make refunds
Change paid amount	Change the "Paid" amount value closing a session
Change time/money values	Specify custom time/money amounts starting/extending a customer session

The other options are:

Top-up customer accounts
Start sessions
Extend sessions

Terminal type: Specify whether a customer is allowed to log in to desktop or Wi-Fi or any terminals.

Adm account rule. Administrator account (Adm) security settings can be changed only by Adm himself. Administrator can change the security settings for any user account.

Login name rule. An operator can set an account login name when he creates a new user account. An operator can't change his own login name. An administrator and user security administrators can change any login name.

Password rule. An operator can set a password when he creates a new user account. Any user can change his password. An administrator and user security administrators can change any password.

Enable/disable account rule. Only administrator and user security administrators can enable/disable a user account.

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Scan customer documents

Scan customer documents such as a photo, passport, driving license, etc. Click on the customer icon to scan a photo or use the Documents tab to scan any other documents.