TrueCafe. Friendly Internet Cafe Software. Documentation. Administrator. Sessions, Pre-paid, Timers

Administrator
    00. Quick Setup
    01. Terminals and Applications
    02. Rates
    03. Customers
    04. Tickets (Time Codes)
    05. Pre-Paid and Post-Paid Sessions
    06. Shifts
    07. Point-of-Sale, cash drawer
    08. Goods and Stock
    09. Instant Messenger (Chat)
    10. License Key Management
    11. Power Management
    12. Daily Report
    13. Sales Report
    14. Traffic Calculation and URL Log
    15. Point-of-Sale. Receipt
    16. Options

Client Program
Reports
Web Reports
Web Reports by Email
Printer Watcher
Web Access
NComputing and Terminal Server Support
Wi-Fi Hotspot Support (Wireless Billing)
Wi-Fi White List
PayPal and Credit Cards Support
Customize Wi-Fi Pages
Valve Steam
Bandwidth Management
Game Console Billing
Advertisement
Database Cleanup
Language Editor
Database Workshop

Customer Sessions

Pre-paid session has a time limit, depending on the customer balance. A pre-paid session is automatically stopped when the time is over.

Post-paid session doesn't have any time limit unless an operator specifies it. The customer is charged after he/she logs out.

Customer starts session from terminal

Use a customer login/password to login from TrueCafe Client login screen. Only member sessions with positive balances can be started in this way. Guest sessions can only be started by an operator from the server.

Operator starts session from server

1. Guest session: double-click on a terminal icon.

2. Member session: drag-n-drop a customer from the customer list onto a terminal icon.

Select rates if none is set by default for the customer and enter the customer password if the account is password-protected.

1) Pre-paid. Specify pre-paid time and the collect corresponding cash amount:

2) Post-paid. Set time limit if needed. No cash is collected:

You can customize the add time buttons in options.

Monitor sessions

Press the List button to switch between the terminal icons and the list:

Extend session (add time)

Press the "Add time" button to extend a session:

Sell item

Use the Sell terminal popup menu to add any service/product to a session:

Customer stops session

Use the Log off button in TrueCafe Client to stop your session.

Operator stops session

Select a terminal icon or session in the list and press the Stop button:

Close session

Logged out post-paid sessions are displayed in the Log outs list.

Double-click on a session, collect required cash (or accept a credit card), give change and press the Paid button.

Pre-paid sessions are closed automatically unless there have not be any products sold.

Pause/resume session

You can pause any running customer session. The corresponding terminal is locked and any customer can't login via TrueCafe Client on this terminal until you resume the session.

You can also pause all active sessions or resume all paused sessions via TrueCafe main menu > Tasks > Pause sessions.

Browse sessions

Sessions window (main menu > View > Sessions) displays today/yesterday/this week/etc. customer sessions.

Use the sessions window to re-print a receipt after a session has been closed.

Refunds

Use a refund (main menu > View > Sessions > Refund) when a customer returns you some purchased items or you have to rollback an entire customer session.

You can only refund closed sessions. When a refund session is created, use the Delete button to leave the refunded items only and click the Refund button. Refund sessions are highlighted with red.

Friendly Cyber Cafe Software

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